E-mail
Electronic mail marketing is the Internet equivalent of the good, old-fashioned,
postal service--commonly referred to as "snail-mail" by Internet savvy
types. The concept and use is relatively simple: send your business message to
an intended consumer in an electronic format instead of paper. You don't have to
worry about paper, postage, or "gloom of night" when sending your
message. Delivery is almost immediate -- certainly faster than conventional
snail-mail. Those electrons do all the work.
What's your marketing message when done via e-mail? The same message you
would normally convey using traditional paper-based methods. Even full color and
fancy graphics is an option using e-mail. Some of the limiting factors the
modern marketeer should keep in mind, however, concern the mechanics and
psychology of this message medium.
By mechanics we mean such seemingly obvious things as:
Does your intended consumer use e-mail?
Knowing your recipient's e-mail address.
Are they capable / willing to receive e-mail in html format (so they can
fully appreciate that snazzy, color-filled marketing effort) or only plain
text?
Psychological concerns tend to be a bit fuzzier, but of no less concern:
E-mail, unlike marketing materials received in the traditional way, is
truly considered to be an entry into "private space". Be very
careful of intrusion here. It is usually best if done with permission of the
addressee -- so-called permission e-mail.
The sending of unsolicited e-mail of little to no interest to someone can
easily get you labeled as a "spammer". Knowledgeable users of the
Internet have very low tolerance levels for spam e-mail or the persons who
send it. Egregious spamming can even be grounds for loss of your Internet
access by your ISP.
Conversely, if you already have a relationship with your consumer -- you
are permitted entry to their "private space" -- this method of
marketing your message can be most efficient and rewarding.
A clear advantage of e-mail marketing, unlike a phone call, is its ability to
time-shift your message and supply a level of permanence, too. Your e-mail can
be read at a time convenient to the recipient. It can be saved to a file for
future reference.
Don't overlook the use of imbedded or virtual "business cards"
available in most e-mail software. It gives you another opportunity to get your
name, contact information and marketing message saved into your addressee's
address book.